What areas do you cover in Malaysia?
We are based in Kepong, Kuala Lumpur and primarily serve clients across the Klang Valley (KL, Petaling Jaya, Subang, Shah Alam, Puchong, Cheras). We also support clients remotely nationwide.
What is your response time for critical IT issues?
For contracted managed services clients, we guarantee a 4-hour response time for critical issues, backed by a formal SLA. Many issues are resolved remotely within 30 minutes.
Do you offer one-time support or only monthly contracts?
We offer both. Monthly managed services contracts are our core offering, but we also provide one-time project work — network setups, cloud migrations, security audits, and hardware repairs.
How much does IT managed services cost in Malaysia?
Pricing depends on the number of users, devices, and services required. Our plans start from RM 400/month for hardware maintenance and RM 1,200/month for full helpdesk support. Contact us for a customised quote.
Can you help with PDPA compliance?
Yes. Our cybersecurity team has experience with Malaysian Personal Data Protection Act (PDPA) compliance — including data audits, policy implementation, and staff training.
Do you work with small businesses or only large companies?
We work with businesses of all sizes — from 5-person startups to companies with 500+ staff. Our managed services model is specifically designed to make enterprise IT affordable for Malaysian SMEs.